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World Digital Libraries: An International Journal (WDL)
Vol.3(2)  December 2010
Print ISSN : 0974-567X
Global e-library services in Novartis Knowledge Center: meeting worldwide information needs at Novartis
Binu Chaudhuri: Manager, Novartis Knowledge Center, NJ, USA. binu.chaudhuri@novartis.com ;Leifang He: Senior Information Specialist, Novartis Knowledge Center, NJ, USA. leifang.he@novartis.com ;Deborah Juterbock: Global Head, Novartis Knowledge Center, NJ, USA. deborah.juterbock@novartis.com
This article describes how the new e-model evolved a new role for the NKC service group, how this service group contributes to the e-content lifecycle management process and how the new model ensures that NKC’s global e-library services are available to all associates regardless of location. It also provides details on how the service group empowers end users to locate needed resources and produces a positive impact on the company’s success.


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